Perplexity AI Billing, Subscription, and Refunds Guide

Perplexity AI offers a straightforward billing, subscription, and refund system, making it easy to manage your account. Here’s a comprehensive overview of payment methods, subscription management, cancellation, and refund policies to help you make the most of your experience with Perplexity AI.

Image credit: www.perplexity.ai

Billing

Accepted Payment Methods

Perplexity AI accepts multiple payment methods for user convenience:

Credit and debit cards: Visa, MasterCard, and AMEX
Cash App
Google Pay and Apple Pay
ACH Transfer
PayPal

Downloading Subscription Payment Invoices

If you need to access an invoice or receipt for your subscription payment:

Go to “Settings” and scroll down to the “Subscription” section under Perplexity Pro.
Click “Manage Subscription” to open the current plan page.>
In “Invoice History,” select the billing date you need.
A new window will open with an option to download the invoice or receipt.

Updating Billing Information

On a Computer: In “Settings,” go to “Subscription” under Perplexity Pro, click “Manage Subscription,” and find “Billing and Shipping Information.” Click “+ Add payment method” to update.

On iOS:

Open your device’s Settings app and tap your name.
Go to “Payment & Shipping” and sign in with your Apple ID if required.
Add or update a payment method, or remove an old method by tapping “Edit” and selecting the delete option.

On Android:

Open the Google Play app, tap the profile icon, and go to “Payments & subscriptions.”
Select “Payment methods” and then “More payment settings.”
Sign in to Google Pay if prompted, then update your payment information.

Subscription Management

How to Subscribe

To subscribe to Perplexity Pro, follow these steps based on your device:

On a Computer: Select “Learn More” under “Try Pro” in the side menu or go to the “Settings” page. Choose a monthly or yearly plan and complete the payment.
On iOS and Android: Tap the settings icon, go to “Perplexity Pro → Learn More,” and select your desired plan.

Subscription Pausing and Renewal

Perplexity AI does not offer a pause option for subscriptions. If you cannot make a payment or wish to take a break, you’ll need to cancel your subscription and restart it when ready. If your subscription is not renewed, it will automatically revert to the free version after the billing cycle, removing Pro features.

Cancellation

How to Cancel Your Subscription

To cancel your subscription, use the instructions specific to your device:

On a Computer: In “Settings,” go to “Subscription” under Perplexity Pro, select “Manage Subscription,” then click “Cancel plan.”
On iOS: Open the App Store, tap your profile icon, go to “Subscriptions,” and select “Perplexity - Ask Anything” to cancel.
On Android: In the Google Play app, tap the profile icon, go to “Payments & Subscriptions,” select “Perplexity - Ask Anything,” and cancel at the bottom of the screen.

Account Deletion and Subscription:

Deleting your Perplexity AI account will not cancel your subscription. Ensure you cancel your subscription before deleting your account to avoid charges.

Reactivating a Canceled Subscription

You can easily reactivate a canceled subscription by going to “Settings,” finding “Subscription” under Perplexity Pro, and selecting “Manage Subscription.” From there, click “Renew plan” or “Update plan” and complete the payment.

Refund Policy

Refund policies vary depending on the type of subscription and your location:

EU, UK, and Turkey Customers: If you cancel within 14 days of purchase, you’re eligible for a refund on both monthly and annual subscriptions.

Other Regions:

Monthly Subscriptions: Eligible for a refund within 24 hours of purchase.
Annual Subscriptions: Full refunds are available if canceled within 72 hours of purchase.

Requesting a Refund

To request a refund, follow these instructions based on your device:

On a Computer: Go to perplexity.ai/pro, click “Manage Subscription,” and select “Cancel Plan.” The option to request a refund will appear.
On iOS: Go to reportaproblem.apple.com, sign in with your Apple ID, find your purchase, and select “Request a refund.”
On Android: Contact Perplexity support via email or Intercom for assistance.

Additional Refund Scenarios

Forgotten Subscription Renewal: Refunds may be issued if requested within the eligible time frames.
Switching from Annual to Monthly: Refunds are possible within the given refund periods. You’ll need to start a new monthly subscription after canceling the annual one.
Account Termination: If your account is terminated for violating Perplexity AI’s Terms of Use, no refunds will be issued for any remaining credit or prepaid service.

Perplexity AI’s billing, subscription, and refund policies are designed to provide flexibility and control over your account. For any questions or assistance, contact Perplexity’s support team via email or Intercom within the app.

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Perplexity AI Coupons, Discounts, and Referrals: How to Save on Your Subscription

Perplexity AI offers a range of ways to save on its services, including coupons, discounts, and a referral program. Here’s everything you need to know to maximize your savings with Perplexity AI.

Current Coupons and Discounts

Perplexity AI regularly offers various coupons and discounts to help new and existing users save on subscriptions.

Percentage Discounts:

75% Off: Select coupons offer up to 75% off, providing significant savings for new users.
65% Off: Other verified coupons provide 65% off and can be applied at checkout.

Flat Rate Discounts:

$20 Off Site-wide: With specific promo codes, users can get a flat $20 discount on any purchase site-wide.
$10 Off Pro Plan: For new subscribers, some coupons provide $10 off the first month of the Pro Plan, bringing the initial price down from $20 to $10.

Referral Credits:

When you refer a new Pro subscriber, both you and the referred user receive a $10 credit toward your next billing cycle. This referral program has no limit, allowing you to refer as many friends as you like for continued savings.

How to Apply Coupons

To apply a coupon on Perplexity AI, follow these steps:

Visit the Perplexity AI Website: Go to the website and log into your account, or create a new one if you’re a first-time user.
Enter the Promo Code: During checkout, if your discount code is not automatically applied, enter it manually in the “Add Promotion Code” field on the payment page.
Complete Payment: Once the code is applied, click “Subscribe” to complete your sign-up.

Important Notes:

Coupons are only redeemable on the web and cannot be applied via mobile apps.
Only one coupon can be used per billing cycle, and coupons cannot be combined.
Coupons are for individual use and should not be shared, as sharing violates Perplexity’s Terms of Service.

Perplexity AI Referral Program

The Perplexity AI referral program allows users to share the platform and receive discounts in return. Here’s how it works:

How to Refer: Share Perplexity AI with friends or colleagues who might be interested in the Pro subscription.
Earning Credits: For each new Pro subscriber you refer, both you and the new user will receive $10 off your next billing cycle.
Unlimited Referrals: You can refer as many people as you want, receiving a $10 discount per referral on each billing cycle.

Limited-Time Offers

From time to time, Perplexity AI runs exclusive promotions. For example, there was recently a limited-time offer for 50% off the Pro subscription, which included extra perks for Uber One subscribers. Keep an eye on these special deals for additional ways to save.

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Frequently Asked Questions

Why Do I Need to Provide Payment Details?

Payment details are required at sign-up to ensure a smooth transition to a paid subscription once the trial or discount period concludes. You won’t be charged until the free or discounted period ends, and you can manage your subscription at any time through the “Manage Subscription” option.

Can I Share a Coupon?

No, coupons are intended for individual use only and cannot be shared with others.

Can I Apply Multiple Coupons?

No, only one coupon is allowed per billing cycle. If you have an existing subscription, go to “Manage Subscription,” click “Update Plan,” and enter your promo code at checkout.

Can I Use an Expired Promo Code?

No, expired codes are not reactivated.

Do Referrals Carry Over if I Cancel My Subscription?

Unfortunately, referrals are nullified if you cancel your subscription, so any unused referral credits will not be stored for future use.