Perplexity AI handles billing and subscriptions a bit differently depending on where you subscribed (web, iOS, Android, or Enterprise) and what you bought (Pro, Max, Enterprise, API credits, etc.).
Here’s a clear, structured guide to Perplexity AI billing, subscription, and refunds as of late-2025.
According to Perplexity’s help center and pricing pages:
Standard (Free) – basic use with limited Pro/advanced searches.
Perplexity Pro – about $20/month or $200/year when billed annually.
Perplexity Max – $200/month or $2,000/year (annual available via web only).
Education Pro – first month free, then $4.99/month for verified students/educators via SheerID.
You can buy these either:
Directly on perplexity.ai (web)
Through the Apple App Store (iOS)
Through the Google Play Store (Android)
For organizations and developers:
Enterprise Pro – $40 per seat/month or $400 per seat/year.
Enterprise Max – $325 per seat/month or $3,250 per seat/year.
Sonar API – billed separately as credits (pay-as-you-go).
If you upgraded on the web app:
You pay Perplexity directly via card or supported payment method.
You choose monthly or annual billing.
The plan auto-renews until you cancel.
For Pro/Max, you manage your subscription in Settings → Subscription → Manage Subscription.
For Enterprise orgs:
Pricing is per active seat; you only pay for members in the organization.
Admins manage billing via Organization settings → Billing → Manage billing to update/cancel the subscription, change payment info, or download invoices.
If you subscribed on an iPhone or iPad:
Apple handles billing, tax, and refunds.
Perplexity’s help center says that iOS billing questions and refund disputes must go through Apple.
You manage or cancel in Settings → Apple ID → Subscriptions → Perplexity – Ask Anything.
If you subscribed on Android:
Google Play manages billing and refund decisions.
To update payment: Google Play → profile icon → Payments & subscriptions → Payment methods.
To cancel: Google Play → Payments & subscriptions → Subscriptions → Perplexity – Ask Anything → Cancel.
For Sonar API billing:
You buy credits from Perplexity via the web.
Refunds can be processed within 14 days only if the credits are unused; used credits are non-refundable.
On the web, you can usually:
Go to Settings → Subscription → Manage Subscription.
Choose Upgrade / Update plan (e.g., Free → Pro, Pro → Max, monthly → annual).
If you later join an Enterprise organization, Perplexity’s onboarding guide notes:
Your personal Pro/Max subscription is automatically cancelled, and
Any unused time is credited toward your next Enterprise invoice.
For web purchases (Pro/Max):
Go to Settings → Subscription → Manage Subscription → Cancel subscription.
Perplexity confirms you can cancel any time; your account stays on the paid plan until the end of the current billing period, then reverts to the free tier.
For iOS or Android:
Cancel via Apple Subscriptions or Google Play Subscriptions respectively; your access typically continues until the current period ends.
If you’ve cancelled but still see charges, Perplexity suggests double-checking that the cancellation completed; if it did and you were billed via perplexity.ai, you can email support for help.
Enterprise admins can:
Change plans between monthly and yearly
Cancel the Enterprise subscription
Update billing details and payment method
View and download invoices
Add/remove users and transfer seats
To fully delete an Enterprise organization, admins must first cancel the subscription, remove all members, clear invites, then use Organization → Delete organization (this is permanent).
Perplexity’s Max help article lays out the general refund windows for purchases made directly on perplexity.ai:
South Korean customers
Eligible for a refund if they cancel within 7 days of purchase (monthly or annual).
All other customers
Refund request window of 24 hours for monthly subscriptions.
Refund request window of 48 hours for annual subscriptions.
You must cancel within that period and contact support to request the refund.
If you forgot to cancel or want to switch from annual to monthly, the general Refunds + Billing FAQ says refunds may be issued if your request fits those time-window guidelines; outside the window it’s usually not refundable.
Also:
If your account is terminated for violating the Terms of Use, Perplexity states that you won’t receive a refund for remaining credit or prepaid service.
For subscriptions bought via App Store or Google Play:
Perplexity explains that they cannot process refunds directly.
You must request a refund through Apple’s or Google’s own refund process, and eligibility follows their policies, not Perplexity’s 24–48-hour windows.
Enterprise Pro/Max billing is governed by:
Seat-based monthly or yearly contracts, and
Organization-level agreements.
Perplexity’s public docs focus more on how to manage billing, not specific refund windows. In practice:
Admins can cancel the subscription via Organization → Billing, and
For refunds or mid-term changes, Perplexity recommends contacting their enterprise support / sales team for contract-specific terms.
For Sonar API:
You can get a refund if you request it within 14 days and the credits are unused.
Used credits are non-refundable.
Check where you subscribed.
Web = Perplexity support handles billing and refunds.
iOS or Android = Apple or Google controls refund eligibility.
Know your renewal date.
Set a reminder a few days before annual renewals if you’re not sure you want to continue.
Cancel, then request a refund (if eligible).
For web purchases, cancel first, then email support within 24h (monthly) or 48h (annual) to ask for a refund.
Keep payment proof handy.
For disputed charges or accounts you can’t access, Perplexity asks you to send as many payment details as possible so they can locate and remove your billing info.
Enterprise admins:
Regularly review seat count and billing inside Organization → Billing, and remove users you’re no longer using seats for.
Q: If I cancel my web Pro/Max subscription, do I lose access immediately?
A: No. Perplexity says your subscription stays active until the end of the current billing cycle, then your account falls back to the free plan.
Q: Can I reactivate later?
A: Yes. You can go back to Settings → Subscription → Manage Subscription and choose Renew / Update plan.
Q: What if someone else is using a subscription with my card?
A: If the purchase was made via perplexity.ai, Perplexity can help remove your billing info once you prove ownership; if it was via Apple/Google, you must work with them directly.
Web purchases follow Perplexity’s own refund windows (24h monthly, 48h annual; 7 days in South Korea).
App Store / Google Play purchases follow Apple/Google’s rules.
Enterprise and API billing use seat-based contracts and credit rules with their own support channels.
Whenever you change plans or ask for a refund, always check the latest Perplexity Help Center articles, because pricing and policies can evolve over time.
